This is an exciting, dynamic, and fast paced environment with new challenges being faced daily. By working in a specialised casework environment, you will develop and maintain knowledge on a wide range of immigration matters which is invaluable for those looking for a career across the breadth of the immigration system.

Immigration Enforcement prides itself on being an open and supportive workplace, which empowers our staff to think outside the box in relation to the way we work by introducing new and ground-breaking initiatives such as Operational Excellence - “Create an environment for teams to flourish to become high-performing, through people driven leadership, empowering anyone to be a leader, placing the wellbeing of our people at the heart of everything we do.”

We actively embrace diversity and promote equality of opportunity, to enable us to reflect the communities that we serve. We provide people with the opportunity to work at pace and deliver in stretching roles. You will learn a lot in your day-to-day work – and we also provide excellent wider learning and development opportunities.

If you can demonstrate that you have the skills, we are looking for we will teach you what you will need to become a dynamic casework support officer.

We need Caseworker Supports to join two of our business areas:

National Returns Progression Command (NRPC) is responsible for:

• Progressing individuals who have had their applications refused or rejected by the Home Office to the most appropriate conclusion, taking full account of their safeguarding needs.
• The removal or repatriation of foreign nationals who have no basis of stay in the UK.

Foreign National Offender (FNO) Returns Command is responsible for:

Considering the deportation of foreign nationals who have been convicted of a criminal offence in the UK.

• You will be supporting your team in managing their cases through all the appropriate stages of the process including:
• Supporting decision making and ensuring full compliance with immigration policy and legislation.
• Progressing cases through the system efficiently towards removal.
• Ensuring accurate records are maintained at all stages.

If you are successful, we will match your skills, experience and location to one of our teams. You will not be able to request a preference in the team you are selected.

There’s no one type of person working at the Home Office. Just like in wider society, everyone here is different. We believe that different backgrounds, perspectives, and voices add up to richer, fuller thinking that helps us deliver fairer, better outcomes.

We’re committed to creating a welcoming, inclusive workplace where all our people can bring their whole selves to work and perform at their best.

Appointments will be made on merit on the basis of fair and open competition.

Webinars:

We are offering 1-hour online sessions that provide you with the chance to speak to members of the recruitment team and a representative from the Home Office to learn more about the role.

These sessions will include discussions such as:

Why become a Caseworker Support and what are some of the best aspects of the job?

How will the application process work?

Register now for one of our role information group chat sessions. We look forward to speaking with you.

What are we looking for in a Caseworker Support:

We are looking for the following skills and qualities:

• The ability to work at pace whilst managing your own workload and achieving the team's goals and objectives.
• An eye for detail and the ability to maintain accurate records using Microsoft Office software (Outlook, Word, Excel, SharePoint, MS Teams).
• A willingness to help and support the team strive for excellence in its decision making and the continuous improvement of processes and procedures to deliver performance of a high standard.

Responsibilities

• Progressing and monitoring cases that are allocated to the unit in a timely manner and in accordance with current policy and guidelines.
• Liaising with partners which might include Immigration Removal Centres, Social Services, legal representatives, healthcare professionals and others.
• Managing information on spreadsheets and when needed be able to interpret and extract information from a database.
• Monitoring and managing incoming correspondence and responding to internal and external partners / clients both by email and formal letter. Some drafting might be required.
• Telephone call handling; complying with all GDPR requirements and safeguarding personal data.
• Ensuring data accuracy is maintained on internal management systems.
• Proving administrative support by undertaking administrative tasks, such as: file movement, logging correspondence and dealing with customer enquiries.
• Engage in ongoing learning and development.

Training and Development

You will receive full training combining both classroom (online) and practical, on the job training. You will also be required to complete online mandatory training and requirements on our E-learning platform.

We offer a minimum 2 week classroom based course followed by a mentoring period with continuous progression assessments.

We have a continuous learning culture in Immigration Enforcement and you will be encouraged to undertake training activities in line with your skills and career aspirations.

Working Arrangements

Please note: you will have to work core hours which you must attend, these are: 10.00am to 3.00pm, but you may start any time after 7.00am and finish any time up to 7.00pm.

Various working patterns are available, see below:

• Full-time working

Full time hours are 37 per week with the option to work flexibly in line with business needs.

• Part time working

The minimum requirement for this role would be 20 hours per week. If you are considering applying for part time hours, please contact HORCCampaignTeamIE@homeoffice.gov.uk to discuss your request as not all working patterns may be accommodated.

• Shift Working

Please note: There is no shift working requirement, and therefore no Annualised Hours Allowance is available for this role.

• Flexible working

Where business needs allow, some roles may be suitable for a combination of office and home-based working.  This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estates capacity, by Spring 2024. Applicants can request further information regarding how this may work in their team from the Vacancy Holder HORCCampaignTeamIE@homeoffice.gov.uk

Click Here to view the Immigration Enforcement Caseworker Support Application process

We are currently recruiting for a number of posts all over the UK, please see the advert for a full breakdown of locations.

There are two core business areas within the Immigration Enforcement command:

National Returns Progression Command (NRPC) is responsible for:

• Progressing individuals who have had their applications refused or rejected by the Home Office.
• The removal or repatriation of foreign nationals who have no basis of stay in the UK.

Foreign National Offenders (FNO) Returns Commands is responsible for:

• Considering the deportation of foreign nationals who have been convicted of a criminal offence in the UK.
• Ensuring removal action is taken against those who have no basis of stay within the UK.

You will manage your caseload through the relevant processes, taking timely and accurate action and dealing with each person in accordance with our policies.

If you can demonstrate that you have the skills, we are looking for we will teach you what you will need to become an effective caseworker.

Your team might be considering:

• The removal or voluntary return of an immigration offender.
• A claim of trafficking
• The transfer of an asylum claimant to a third country
• Whether to pursue sanctions with respect to those living in the UK illegally
• The progression of allocated cases through to conclusion, utilising knowledge to ensure full compliance with immigration policy and legislation.

Webinars

We are offering 1-hour online sessions that provide you with the chance to speak to members of the recruitment team and a representative from the Home Office to learn more about the role. These sessions will include discussions on:

• Why become an EO Caseworker and what are some of the best aspects of the job?
• How will the application process work?

Register now for one of our role information group chat sessions. We look forward to speaking with you.

“Welcome to Immigration Enforcement and thank you for your interest in applying for this position. The role of a caseworker is diverse and impactful, with opportunity to broaden your knowledge and skills, whilst making a difference. This is a challenging operational role, working within a dynamic and fast paced environment, whilst collaborating with internal and external stakeholders. You will need to be motivated and robust in your decision making, which is key to ensuring the credibility of the immigration system. I wish you every success in your application”



Gareth Hills

Director of Returns and Detention Operations Directorate

What are we looking for in an Immigration Enforcement Caseworker

We are looking for the following skills and qualities:

• Able to think in an objective and analytical manner – you will be able to assess complex information from a variety of sources to draw conclusions.
• You will be able to make confident, high-quality recommendations based on the available evidence and in line with guidance, rules and the law.
• Good decision maker – confident to set out the evidence and explain your reasoning, whilst maintaining empathy and sensitivity.
• Strong communication skills - effective written and verbal communication skills. An ability to produce persuasive written work, showing attention to detail and explaining things in plain language.
• Team Player - can work productively as part of a team to achieve own and shared outcomes, motivating and encouraging individuals to deliver results.
• Able to effectively organise and plan.
• Able to demonstrate sound interpersonal and relationship-building skills and thrive working as part of a team and committed to continuous improvement.
• Customer focused - enjoy dealing with members of the public and working collaboratively with other teams and external and internal stakeholders – dealing with people in a professional manner.
• Flexibility to manage your own workload to meet deadlines and balance conflicting priorities – able to react and adapt to changing circumstances.
• Confident with IT - able to learn how to use different software platforms/packages.

Some of the roles are line management roles. If posted to a line management role you may also be required to:

• Lead staff to provide the best possible service to our customers and stakeholders
• Support colleagues in the development of their knowledge and skills
• Manage individuals in line with Home Office policies linked to Attendance, Conduct and Performance
• Manage the workflow of an operational team

We offer the opportunity to make a real difference to people’s lives, and in order to achieve your best you will be supported, coached and mentored by an experienced team and given full training enabling you to make considered, timely and fair decisions made in line with Home Office policy, guidance and with reference to relevant country information and case law.

Training and Development

You will receive full training combining both classroom (online) and practical, on the job training. You will also be required to complete online mandatory training and requirements on our E-learning platform.

We offer an initial 2 day induction followed by a minimum 2 week classroom based course followed by a mentoring period with continuous progression assessments.

We have a continuous learning culture in IE, and you will be encouraged to undertake training activities in line with your skills and career aspirations.

Working Arrangements

Full time hours are 37 per week with the option to work flexibly in line with business needs.

Various working patterns are available, see below:

Working Pattern - These can be:

Informal and non-contractual

• compressed hours managed via Flexitime

Formal and contractual

• part-time working
• compressed hours where your Non-Working Day is the same and fixed each week
• part-year / term-time only working

Hybrid working is available for this role and is currently set at 40% in the office and 60% working from home. This may change in the future subject to business needs

Click Here to view the Immigration Enforcement Caseworker Application process

We are currently recruiting for a number of posts in the South-East and Central London, please refer to the advert for the full list of locations.

We are looking to recruit Immigration Officers to join our frontline Immigration Compliance and Enforcement (ICE) teams. This is an exciting opportunity to develop and embed a wide range of people and engagement skills, in a job where you can make a real difference.

As an Immigration Officer, you will work as part of a team of Officers, undertaking a range of interesting and varied activities linked to our aim of reducing harm and protecting the public from harm.

Meet the team

We’re hosting a number of online events where you can find out more about the role, recruitment process and training. The team will also be on hand to answer your questions.

Online events

Register for the online event that you’re interested in below. There is no requirement to attend in order to apply.

• Sunday 24th September 10:00 - 11:00
• Wednesday 27th September 18:00 -19:00
• Saturday 30th September 10:00 -11:00

What are we looking for in an Immigration Enforcement Officer

We are looking for the following skills and qualities:

• Acting ethically and with integrity, always doing the right thing, being impartial and honest.
• The ability to be flexible, adaptable, and creative in solving problems and dealing with changing situations.
• Good decision maker – Able to make difficult decisions when they are needed. Gathering information from various sources, make a reasoned assessment and justifying their recommendation both verbally and in writing.
• Leadership potential/ability – being a role model for others, maintaining standards, making well-judged decisions, being motivated and adaptable to change.
• Team Player - Enjoys working as part of a team, with excellent interpersonal, communication and relationship building skills.
• Able to effectively organise and plan.
• Professional behaviours and personal integrity associated with a law enforcement organisation.
• Customer focused - enjoy dealing with members of the public and working collaboratively with other teams and external and internal stakeholders – dealing with people in a professional manner.
• Flexibility to manage your own workload to meet deadlines and balance conflicting priorities – able to react and adapt to changing circumstances.

This is an exciting opportunity to develop and embed a wide range of people and engagement skills, in a job where you can make a real difference.

We will give you full and comprehensive training which will enable you to carry out this worthwhile and varied role.

Training and Development

These roles can be demanding. If successful you will be required to complete and pass specialist training including Public & Personal Safety Training (PPST) which develops skills in personal safety, arrest, control and restraint techniques. This demands physical activity and physical contact with delegates on the course. You will be fit enough to undertake the job, and to pass the intense Level 3 Personal Safety Training, where you will learn to protect yourself and others.

The successful candidate will be required to undergo and pass a Face to Face health assessment, which will be based in Croydon and is usually repeated every three years (although this can sometimes be yearly for specific health reasons).

A formal offer cannot be made if you do not possess the required level of physical fitness to undertake and pass the training.

When starting in ICE, officers undergo initial training which lasts 7 weeks (5 weeks classroom-based training and 2 week of PPST / Arrest Training). You will be allocated to our training hub in Croydon. The training takes place Monday to Friday 0900 - 1700 and does not require shift working.

Working Arrangements

The Home Office has a flexible working policy and these roles are open to full time, part time and shift working (unless otherwise indicated) if arrangements meet the business rostering needs and a high level of flexibility.

Full time hours are 37 per week with the option to work flexibly in line with business needs.

Various working patterns are available, see below:

Working Pattern - These can be:

Formal and contractual

• Part-time working
• Full Time
• Shift Working (dependant on location and business need, please refer to advert)

Audio Description

Click Here to view the Immigration Officer Application process